How do I return an item?

Shipping Damage

If your order is damaged by the shipper, you must refuse the package and contact us immediately, so we can file a damage claim and issue you a replacement. Once you sign for the box, the shipper is released from liability for shipping damage.

If the product is damaged inside the box, or there was shipping damage not apparent from the outside, again, just contact us and we can issue a replacement.

Return Policy

The process is simple and works like this:

  • If you decide to keep your purchase then the shipping is free.
  • If for some reason you wish to return any merchandise that has been unopened and unused, we will credit back the purchase amount, minus 15%, or $150, whichever is lower.
  • Most companies will charge shipping costs and restocking fees, and never tell you the final amount until it's time to refund your money. These fees are often padded so they're actually making profit on the shipping costs! We like to keep things simple...a simple 15% Return Fee means that if you pay $100 and had to return an item, you would get $85 back. No questions asked, no hidden charges...THAT'S IT! So you know before you place any order exactly what your risk would be in the case of a return.
  • The 15% Return Fee will not exceed $150. For example, if you buy a bed for $2000, your Return Fee would only be $150 instead of $300.
  • We do not pick up any products in the event of a return. You will be responsible to ship all merchandise to the correct warehouse within the time-frame allowed.

What if I don't return everything?

Just be sure to check to see if the product is not a promotional item. You can view the product description to see if the product is a promotional item. Foundations are promotional items. This means that you cannot keep the promotional item while returning back the main item. Promotional pricing is given because you purchased a qualifying item.

If you return the qualifying item then you have to return the promotional item. If you do not return the promotional items then we reserve the right to deduct the full value of the promotional item from your refund.
How do I notify you that I want to return my purchase.

  1. Contact GreenBeds.com to receive your Return Authorization Number (RMA NUMBER)
  2. Once your RMA number is created, an email with detailed instructions will be sent to you.
  3. Basically, this number will let us know to expect your return. It will give you a list of items that is to be returned.
  4. Once your return is received a separate email called a credit memo will be created. This way you will know that your merchandise was received and inspected. The dollar amount on the credit memo will be the amount that will be refunded or applied to any open orders with a balance.
  5. Refunds are usually processed within 5 working days after we receive your returned merchandise.

You can receive this RMA number by several ways.

  • Right here on the website, by logging into your account.
  • By Phone - Call 1-800-769-9881, Option 2 for Customer Service, then Option 1 for RMA.
  • By Email - support@greenbeds.com

All Returns must be sent to the following address - Even if your order was shipped from another warehouse it still has to be sent to this address: Your 30 days starts when you receive your product and not when you use the product.

GreenBeds.com
"Insert the RMA Number that was given to you here"
12627 Race Track Road
Tampa FL 33626

The RMA number must be visible on the box - Any package that is sent to GreenBeds.com without an authorized RMA number on the box will be refused.

Please be sure to purchase tracking when you send your product back. You will be responsible in the event of a lost package. For this reason we ask that you send your package back to us by UPS or FEDEX - If you elect to use the post office, you must PURCHASE delivery confirmation. Purchase enough insurance to cover the value of your return.

Placing an order with our company will be your acceptance to this return policy.

How are Warranty Issues Handled?

Warranty issues are returns caused by manufacturer defect (i.e. an initial stitching error).

  • As per the policies stated below, you will need an RMA number to authorize your return.
  • If you need a warranty replacement within the product's trial period, we will waive the 15% Return Fee as well as the shipping costs for the second shipment to you.
  • If you are outside the trial period and need warranty replacement, your return would fall under the normal return policy guidelines and you would be charged for second shipping charges.
  • Outside of the trial period, box charges and shipping costs are not covered under warranty, and are the responsibility of the consumer.
  • Important: GreenBeds.com is not responsible for warranties held by other manufacturers. Even if you purchased a product through GreenBeds.com, a specified manufacturer's warranty supercedes and nullifies all other stated policies on this website.

Order Cancellations

Once you place an order with GreenBeds.com, there is no guarantee that your order can be canceled. You must contact our Customer Service department and receive email or fax confirmation that your order has been canceled.

Once an order has been shipped, it is the customer's responsibility to return any products according to the above Return Policy guidelines. If you refuse a shipment without our authorization, you will be responsible for a 15% Return Fee as well as the return shipping costs.


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If you found a bed that was better for the environment, out-performed the competition, and cost the same, why wouldn't you buy it?

This is our driving philosophy. We recognize that organic is more than a trend, it is a permanent shift in the way we live. GreenBeds.com is committed to providing you the best sleep experience you've ever had, without paying more for it. That was always the stigma with "organic," right? Think about the first organic foods that came out. Either they were priced for the financially elite, or they tasted horrible. As we've seen the industry grow along with our collective consciousness, we now have more options than ever. If you go to your local market, and see mass-produced apples right next to organic ones, priced the same...it's a no-brainer, right?

That's what we're fighting for in the bedding and mattress industry: organic transparency. It should be a no-brainer to choose natural, if the product is superior and the price is comparable. We are not trying to "convince" anyone to go natural...this should be obvious by now, since you spend 1/3 of your life in bed. We simply want it to be an option for everyone, without regard to economic or social status. Every person should be able to make their own free choice about what they want to sleep on. If we have to talk anyone into it, we're not doing our job.

Eco-Friendly and Organic

We fully understand that the industry is not where it needs to be, or where it will be even 5 years from now. For now, we have several ways to get your bedding options more natural. Our Luxury Latex line of mattresses are created on an organic scale, leading up to the Mother Nature mattress, which carries the highest Green Scale rating of 100. Made with natural fibers, fabrics and Natural latex, the Luxury Latex line is worth every penny. And they feel incredible! Latex is the sleep material of Kings.

We also carry Keetsa, which approaches "eco-friendly" from a different angle. We know there are many factors when determining the overall ecological footprint of a manufactured product, beyond just the materials used in the item itself. There are transportation, storage and other soft costs all along the way that can't be ignored. Keetsa's ingenious packaging, combined with renewable and natural materials combine to provide one of the best bang-for-your-buck options on the market. Keetsa mattresses feel great and are a lot of fun.

If you already have a mattress, or aren't ready to take the leap just yet, we also offer an extensive line of mattress comfort layers. These are layers of 100% Natural latex, with no added chemicals or layers. These can be placed on top of an existing mattress to freshen up the feel, provide a protective barrier, to your mattress. We also offer European-style latex mattresses for use on a platform bed or other foundation. No frills, just solid support and comfort.

Whatever your reasons for going green, you can be sure that by partnering with GreenBeds.com, you are helping demonstrate the market to manufacturers, which is ultimately what they need to continue making awesome products. You are a part of something big, and we are grateful to join you.

Better Materials

A great bed is greater than the sum of its parts...but we start with great parts anyway. We only use best-in-class foams, fibers and fabrics so you can be sure to get the best in comfort, durability and longevity. There are many ways to cut corners just to save a few bucks, but that always comes back to bite you. We know the industry inside and out, and choose to sell only the very best products.

Competitive Prices

Price is the other side of the equation that every family needs to feel good about. We carry a full array of products, from pillows to comfort layers to full mattress, so there is something for everyone. When comparing to national brands like Select Comfort? and Tempur-Pedic? which make no attempt to move to natural and organic products, we are incredibly competitive. We have Keetsa mattresses starting at $399, and toppers for much less than that. Free shipping is included on all items (including Free White Glove Delivery on Luxury Latex mattresses!). If you're in the market at all, give GreenBeds.com a look. It just might be the best thing you've done in a while.

GreenBeds.com it just makes sense.